FAQ/Error Codes

Below is a list of frequently asked questions and descriptions of error codes. In this section we will add both commonly asked questions, along with the answers to them. If there is anything you would like added here, or any extra questions that you think would be beneficial to users, simply contact us here and we will add them.

Answers:


Why should I jailbreak or unlock my device?
There are many reasons why someone would want to jailbreak their device. The first and most popular reason people jailbreak is to install 3rd party applications. Another reason you would want to jailbreak would be to install custom themes via Winterboard. The factory iDevices only let you set a wallpaper but with a jailbroken device the options are limitless. Finally, another great reason to jailbreak is to subsequently unlock your device. This will allow you freedom to choose which provider you want to use instead of being stuck with AT&T.


How do I save my SHSH files?
Saving your SHSH files is very important, this way if Apple ever releases a new firmware that is not jailbreakable and something happens to your device and you have to restore, you will always be able to restore with an older firmware file. We have created a tutorial that will delve deeper into how SHSH works and how to back yours up here.
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Which jailbreak should I use for my device?
There are many different kinds of jailbreaks for many different kinds of devices and revisions of firmware. Because of this, it can be very confusing to figure out which tool will best suit your needs. Please check out our “Jailbreak Wizard” page powered by Jailbreak-Me.info
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Error Code Explanations:

Negative -98xx

Error -9815 - 9800

These errors are often related to the incorrect time being set in the machine. Set exact date, restart computer and try again. See also Apple's KB article.
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Negative -1 ... -100

Error -50

Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also Apple's KB article.
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Error -35

Error when downloading songs purchased on iTunes. Also see
Apple's KB article.
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Error -1

Error occurs when one uses the "last ditch" method for preventing baseband updates on the iPhone 4. The baseband does not get updated using this method. Simply use TinyUmbrella to kick it out of recovery mode.
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Below 100

Error 1

Unable to downgrade. Try changing the USB port (the back one of chassis is better) and restart computer.
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The installed version of iTunes may also be too old. Update iTunes.
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Error 2

Sn0wbreeze 1.6 Custom Firmware has an ASR patch problem. Use sn0wbreeze 1.7 or PwnageTool. Device isn't bootable.
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Error 6

Not enter the downgrading mode, change USB port (the back one of chassis is better) and restart computer.
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Error 9

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer
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Error 10

LLB is missing from the IPSW. The device cannot be booted up.
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Error 11

  • Removed bbfw file in the firmware folder of an unzipped
    IPSW. Can also be used to prevent a baseband update. The device is
    bootable, if you set the auto-boot to true or use TinyUmbrella and use "Kick
    Device out of Recovery".

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Error 13

Occurs when you want to install a beta firmware with iTunes for Windows (actively blocked by Apple; beta users are developers and therefore must have a Mac).
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Error 13 may also signify a USB problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.
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The installed version of iTunes may also be too old. For firmwares 4.0 and higher you need iTunes 9.2 or higher. Update iTunes.
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Error 14

Custom firmware update fail (PwnageTool until 4.0.1). You have to restore the device with a custom firmware. Update to a custom firmware isn't working. Device isn't bootable. 2
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USB Problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.
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Error 17

Device failed to display the applelogo img3 which results in this error.
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Error 20

Error when downgrading 2.0 to 1.1.1.
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Error 21

You have to put your device into the DFU mode and not into recovery mode. Device won't boot correctly an stuck at the Apple logo after the error. Press and hold power and home button until it reboots.
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Error 23

Cannot restore or update due to hardware problems.

  • In software you have to set default web browser.
  • In hardware, it's a communication problem. Check all connections, also
    try to change battery.
  • faulty baseband flash or processor

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Error 26

False version of the NOR flash firmware.
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Error 28

Hardware error. Return your device to Apple if possible. The problem is a bad dock connector on the iPhone. Must change the connector.
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Error 29

See Apple discussions thread about this problem.
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Error 34

Hard disk is run out of space when trying to download TV show's or movie's Please clear space and then continue downloading.
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Error 37

iPod touch 2G LLB patched with the 0x24000 Segment Overflow was used on an iPhone 3GS custom firmware. Known on damaged bundles from unofficial PwnageTool distributions or bundles.
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Error 40

?
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Errors 10xx

Error 1002

Error when restoring.
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Error 1004

This is caused by a failure to match the Baseband Nonce currently in memory to the Nonce returned in the Baseband Firmware SHSH blob. This happens if you edited the hosts file (Saurik's Server) or you are using TinyUmbrella. Use TinyUmbrella and "Kick Device Out Of Recovery" to boot. 1
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Error 1011

This is caused by recovery mode being in userland (1.1.1 firmware). The file iTunesMobileDevice.dll is damaged or updated.
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Error 1013

Restart computer; change computer; reinstall system, if iPhone is always in restoring mode: XP users can jump from restoring mode with ibus; MAC users can use iNdependence. (usually on the iPhone with 1.0.2 firmware downgraded from 1.1.1)
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Error 1014

This occurs when you try to downgrade your phone's baseband.
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Error 1015

This error is common when downgrading iPhones and 3G-enabled iPads. The problem occurs when the device's baseband has a higher version number than the baseband in the firmware you restored to. Just set auto-boot true in iRecovery or use iREB/TinyUmbrella/RecBoot.
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Errors 14xx

Error 1413

Restart computer; change USB port; reinstall system. See also Apple's KB article.
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Error 1415

Restart computer; change USB port; reinstall system.
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Error 1417

Restart computer; change USB port; reinstall system.
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Error 1418

Restart computer; change USB port; reinstall system.
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Error 1428

Restart computer; change USB port; reinstall system. (downgrade from www.iphonebus.com)
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Errors 16xx

Error 1600

Custom firmware can't be restored on a device with DFU Mode. The software of the iPhone isn't patched. Go into Recovery Mode (Pwnage Tool up to 4.0.1) or start Pwnage Tool and click "DFU" at the top and go with this tutorial into the DFU mode. During that process the software gets patched and the custom firmware should run without any problems.
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Error 1601

See also this old KB article from Apple.
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Error 1602

Restart computer; change computer; reinstall system.
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Error 1603

False kernelcache patch. Known on damaged bundles from unofficial PwnageTool distributions or bundles. See also Apple KB article
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Error 1604

Device was not pwned (signature checks were not blocked). Custom firmware
can't be restored.
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Error 1611

iTunes tried to enter the Restore Mode, but the device turned back to the Recovery Mode.
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Error 1618

Missing system files or corrupt data in iTunes installation. Try to uninstall iTunes, restart computer, install again.
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Error 1619

iTunes is too old and couldn't read the iPhone in Recovery or DFU Mode. Please update iTunes and try it again.
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Error 1644

IPSW was moved during prepare with iTunes. Try it again and don't move the IPSW.
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Errors 20xx

Error 2001

The Mac OS X kernel extension "IOUSBFamily" that was bundled with late 2008/early 2009 MacBooks, as well as the 10.5.6 update, has a bug where it fails to properly recognize an iDevice in DFU Mode. It can be resolved by updating to 10.5.7 (or later), or using a USB hub.
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Error 2002

iTunes can't connect because another program is using it or it's disconnected during the Apple Server check.
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Error 2003

Connection problem; change USB cable and check USB port.
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Error 2005

Problem connecting. Probably a hardware failure.
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Errors 30xx

Error 3002

  • Update to an older firmware isn't working, because Apple is no longer
    handing out SHSHs for the device/firmware combination.
  • Or a timeout checking Apple server - retry later.
  • This error also happens if you try to Update with a local TSS
    server (TinyUmbrella tool) and probably also when connecting to
    Cydia Server. Use Restore instead.

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Error 3004

No internet connection during the firmware restore. iTunes can't connect to gs.apple.com. Maybe Port 80 and Port 443 is blocked. Open it on your router.
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Error 3014

False edited hosts. The SHSH request couldn't be completed. No connection to the Apple Server, Sauriks Server or localhost. iTunes can't connect to gs.apple.com. Maybe Port 80 and Port 443 is blocked. Open it on your router.
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Errors 31xx

Error 3191

QuickTime corrupted must reinstall before iTunes will work or Turn off Compatibility Mode for QuickTime.

1. Right-click on the QuickTimePlayer application (located in C:Program FilesQuickTime) and choose Properties from the shortcut menu.

2. In the Properties window, click on the Compatibility tab Deselect the checkbox labeled “Run this program in compatibility mode for.”

3. Click Apply.

4. Close the Properties window
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Error 3194

Occurs when trying to install an old firmware and Apple's server disallows the installation. The only solution is to have SHSH backup and modify the hosts file to point to
Saurik's
Cydia Server where they are backed up (or localhost if you have it
yourself).
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Error 3195

"An internal error occurred." Missing SHSH for the firmware. Maybe the same
as "This device isn't eligible for the request build." but with an cache error.

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Higher Errors

Error 11222

A security software you have installed may be conflicting with iTunes.
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Error 20000

Is caused by a custom theme pack on your Windows. Use default Theme.
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Hex codes

0xE8000022

Error in your firmware files. Restore.
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0xE800003D

False permissions in the Carrier Bundle folder. Restore, update or fix the permissions from the carrier bundle to update the carrier settings via iTunes.

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0xE800006B

Device was suddenly unplugged. iTunes couldn't connect with the device. Try it again.
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0xE8000065

sn0wbreeze custom firmware error on USB connection. Unplug the device, reboot it, and plug it in again.
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Error texts

This device isn't eligible for the requested build

Apple doesn't sign the firmware anymore.
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The iPhone "xxx" could not be restored because the firmware file is not compatible.

You downloaded the wrong firmware file (or it is corrupt). Download the correct firmware file that matches your device. Here's an overview of file names (beginning) and devices:

  • iPhone1,1_iPhone (or 2G or first generation)
  • iPhone1,2_iPhone 3G
  • iPhone2,1_iPhone 3GS
  • iPhone3,1_iPhone 4
  • iPad1,1_iPad
  • iPod1,1_iPod touch (or 1G or first generation)
  • iPod2,1_iPod touch 2G
  • iPod3,1_iPod touch 3G
  • iPod4,1_iPod touch 4G

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The iPhone "xxx" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.

If you want to upgrade or downgrade the baseband, make sure you didn't change the hosts file. The Cydia server cannot handle the requests for the baseband certificates.
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There was a problem downloading the software for the iPhone “XXXXXXX” the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later.

You need to disable both your antivirus and your windows/security firewall in order for the update/restore to go through.
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